Responsible Gaming

Gamble responsibly and in moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. Gambling is and should remain, entertainment.

Anyone under the age of 18 cannot play on Lucky Owl Club.
Do not communicate your password or let somebody play on your account. More generally log yourself out of Lucky owl club once you finished playing. You may also wish to use parental tools like
As part of our KYC compliance, we use different types of checks to make sure that no under-age person has access to Lucky owl club.

Play in good conditions

We recommend that you avoid playing if:

  • You are under the influence of alcohol or drugs.
  • You are feeling depressed
  • You are taking Sifrol medication

Set Limits

We recommend that you set limits on your account.
You can contact our customer support agents by email or live chat to implement limits on your account.

Self Exclusion

If you believe that you are in a risk zone, we recommend that you contact us to ask for a self exclusion.
Self Exclusions are irrevocable and can be provided for periods of 1 week, 1 month, 3 months or 1 year.

Seek for help

  • Does your gambling activity interfere with how you can provide to the basic needs of your family?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • Have others ever criticized your gambling?
  • Do you stay away from work or school to gamble?
  • Do you feel depressed or even suicidal because of your gambling?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

If you answered yes to any of the questions, you may have a gambling problem. Please contact GameCare or GamblersAnonymous for help.

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